Terms & conditions

General terms:
www.petstore.is reserves the right to cancel orders, to change prices and to change product types being sold, without notice.

Product delivery:
Free homedelivery in Reykjavik area for orders 5.000kr or more.
All orders are processed the next working day.  If the product is not available, a service representative will be in contact with you and announce an estimated delivery time or cancellation. All orders are delivered with TNT and their delivery, transportation and insurance terms apply to the delivery.  www.petstore.is is thereby not responsible for damage during delivery.
The buyer is responsible for damage during transportation from www.petstore.is to the buyer.

Cancellation right / right to return and refund:
The buyer has 14 days to cancel a purchase, as long as he has not used the product and the product is returned in unopened packages and in good order. If the product was in sealed packages, the seal must not be broken. The cancellation period starts when the product has been delivered to the receiver. The invoice for the product has to be included in the return. Refund is made in full if the above conditions are met and after the product has been returned. Delivery charges are not refunded. Payments are refunded electronically to the buyers account, upon receipt of bank information. Please contact www.petstore.is for questions at dyrabaer@dyrabaer.is.

The return address is:
Hagasmari 1.
201 Kopavogur.

Please notice that the price on the internet can change without notice.

Taxes and fees:
All prices on the website are including VAT and invoices are issued with VAT.

Privacy policy:
All personal information will be strictly confidential and will not be given or sold to a third party.

Governing law/​Jurisdiction:
These terms and conditions are in accordance with Icelandic law.